Dhivehi Shoppers Help Center
At Dhivehi Shoppers, we're dedicated to providing exceptional customer service and support to ensure your shopping experience is seamless and enjoyable. Our Help Center is designed to assist you with any questions, concerns, or inquiries you may have regarding our products, services, or your orders. Here's how we can help:
1. Contact Information:
Email: customer-care@dhivehishoppers.com
Call / WhatsApp: +60 102 107 491
Office Line: +60 3 8051 5817
2. Frequently Asked Questions (FAQs):
Browse our comprehensive list of FAQs to find answers to commonly asked questions about our products, ordering process, shipping, returns, and more.
3. Product Information:
Explore detailed product descriptions, specifications, and user reviews to help you make informed purchasing decisions.
4. Order Assistance:
Need help with an existing order? Contact our customer care team for assistance with order tracking, modifications, cancellations, or any other order-related inquiries.
5. Technical Support:
Encountering technical issues while browsing our website or using our mobile app? Our technical support team is here to help troubleshoot and resolve any issues you may experience.
6. Returns and Exchanges:
Learn about our hassle-free return and exchange policy, including eligibility criteria, return process, and refund timelines.
7. Shipping and Delivery:
Find information about shipping options, delivery times, tracking your shipment, and any additional shipping-related queries.
8. Payment and Billing:
Have questions about payment methods, billing inquiries, or payment security? Our customer care team can provide assistance and address any concerns you may have.
9. Feedback and Suggestions:
We value your feedback! Share your thoughts, suggestions, or concerns with us to help us improve our products and services.
10. Corporate Inquiries:
For corporate partnerships, wholesale inquiries, or any other business-related matters, please reach out to our corporate team for assistance.
At Dhivehi Shoppers, your satisfaction is our priority. Our dedicated team is committed to providing prompt and personalized assistance to ensure that all your shopping needs are met with the highest level of professionalism and care. We look forward to serving you and making your shopping experience with us a delightful one!
1. How can I place an order on Dhivehi Shoppers?
To place an order, simply visit dhivehishoppers.com and browse through our wide range of products. Once you've found the items you wish to purchase, add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.
2. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards specially PayPal, bank transfers, and mobile payment options. You can choose the most convenient option for you during the checkout process.
3. How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email, WhatsApp or SMS. You can use this tracking number to monitor the status of your delivery through our website or the designated courier's tracking portal.
4. What is your return policy?
We offer a hassle-free return policy within a specified timeframe for eligible items. If you're not satisfied with your purchase, simply contact our customer care team to initiate a return or exchange. Please refer to our Returns and Exchanges page for more details. To exchange you must record a video while opening the delivery package. So that our team can ensure it's not customer fault.
5. How long does delivery take?
Delivery times may vary depending on your location and the shipping method selected. Typically, orders are delivered within maximum 30 days. For more accurate delivery estimates, please refer to the product page or contact our customer care team.
6. Do you offer international shipping?
At the moment, we primarily serve customers within the Maldives. However, we may be able to accommodate international shipping requests on a case-by-case basis. Please reach out to our customer care team for further assistance.
7. How can I contact customer support?
You can contact our customer care team via email at customer-care@dhivehishoppers.com or by calling/WhatsApp at +60 102 107 491. Our office line is also available at +60 3 8051 5817. Our dedicated team is here to assist you with any questions or concerns you may have via email | WhatsApp | SMS..
8. Can I cancel or modify my order after it has been placed?
We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer care team as soon as possible. We'll do our best to accommodate your request, depending on the status of your order.
9. Are the products on Dhivehi Shoppers authentic?
Yes, we take pride in offering only genuine products sourced from reputable manufacturers and suppliers. You can shop with confidence knowing that the products you purchase from Dhivehi Shoppers are authentic and of the highest quality.
10. How can I provide feedback or suggestions?
We value your feedback and suggestions as they help us improve our products and services. Please feel free to reach out to our customer care team or use the feedback form on our website to share your thoughts with us. We appreciate your input!