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Terms & Conditions

Customer Care

Customer Care Terms and Conditions

Welcome to Dhivehi Shoppers Customer Care. Before reaching out to us, please review the following terms and conditions governing our customer care services:

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1. Communication Channels:

 

2. Service Hours:

  • Our customer care services are available during our business hours, which are [Mon - Fri: 8am - 8pm | Saturday: 9am - 7pm | Sunday: 9am - 8pm]. Responses to inquiries made outside of these hours will be provided during the next available business day.

 

3. Response Time:

  • We strive to respond to all customer inquiries and concerns in a timely manner. While we aim to address your queries promptly, response times may vary depending on the nature and complexity of the issue.

 

4. Information Accuracy:

  • Our customer care representatives will endeavor to provide accurate and up-to-date information to assist you. However, please note that information provided is subject to change, and we encourage customers to verify details independently when necessary.

 

5. Respectful Communication:

  • We are committed to providing courteous and respectful assistance to all customers. We expect the same level of respect and professionalism in return from our customers when communicating with our customer care team.

 

6. Privacy and Confidentiality:

  • Your privacy and confidentiality are important to us. Any personal information shared with our customer care team will be handled in accordance with our privacy policy and will not be shared with third parties without your consent.

 

7. Resolution of Issues:

  • Our customer care team will make every effort to resolve your issues and concerns satisfactorily. If you are dissatisfied with the resolution provided, please escalate the matter to a supervisor or manager for further review.

 

8. Abuse and Harassment:

  • We have zero tolerance for abusive or harassing behavior towards our customer care representatives. Any instances of such behavior will result in termination of communication and may be reported to the appropriate authorities.

 

9. Feedback and Suggestions:

  • We welcome your feedback and suggestions to help us improve our customer care services. Please feel free to share your thoughts with us, as we strive to provide the best possible experience for our customers.

 

By contacting Dhivehi Shoppers Customer Care, you agree to abide by these terms and conditions. Thank you for choosing Dhivehi Shoppers. We look forward to assisting you!

Privacy & Safety

At Dhivehi Shoppers, we are committed to protecting your privacy and ensuring the safety of your personal information. Please read the following statement to understand how we collect, use, and safeguard your data:

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1. Collection of Information:

  • When you visit our website or use our services, we may collect personal information such as your name, email address, phone number, shipping address, and payment details. This information is necessary to process your orders and provide you with a seamless shopping experience.

 

2. Use of Information:

  • We use the information collected from you to fulfill your orders, communicate with you regarding your purchases, and provide customer support services. Additionally, we may use your contact information to send you promotional offers or updates about our products and services, but only if you have opted in to receive such communications.

 

3. Data Security:

  • We employ industry-standard security measures to protect your personal information from unauthorized access, misuse, or alteration. This includes encryption technologies, firewalls, and secure server configurations. Your payment information is encrypted using secure socket layer (SSL) technology to ensure its confidentiality during transmission.

 

4. Third-Party Disclosure:

  • We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to fulfill your orders (e.g., sharing your shipping address with courier services). We may share non-personally identifiable information with trusted third parties for marketing or analytics purposes.

 

5. Cookies and Tracking Technologies:

  • We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You have the option to disable cookies in your browser settings, but please note that this may affect certain functionalities of our website.

 

6. Children's Privacy:

  • Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately to have it removed from our records.

 

7. Updates to Privacy Policy:

  • We reserve the right to update our privacy policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review the policy regularly to stay informed about how we collect and protect your information.

 

By using our website and services, you consent to the collection and use of your information as outlined in this privacy and safety statement. If you have any questions or concerns about our privacy practices, please contact us at customer-care@dhivehishoppers.com. Thank you for entrusting Dhivehi Shoppers with your personal information.

Wholesale Inquiries

Thank you for your interest in Dhivehi Shoppers for your wholesale needs. We're delighted to provide high-quality products at competitive prices for your business. Here's how you can proceed with your wholesale inquiry:

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1. Product Range:

  • Dhivehi Shoppers offers a diverse range of products including electronics, gadgets, fashion, home essentials, and more. Whether you're stocking up for retail or sourcing for your business, we have a wide selection to meet your needs.

 

2. Bulk Pricing:

  • For wholesale inquiries, we offer competitive bulk pricing to ensure maximum value for your investment. Please provide us with details of the products and quantities you're interested in, and our team will provide you with a customized quote tailored to your requirements.

 

3. Easy Ordering Process:

  • Placing a wholesale order with Dhivehi Shoppers is simple and hassle-free. Once you've selected your desired products and quantities, our team will guide you through the ordering process and ensure smooth delivery to your preferred location.

 

4. Delivery by Cimento Sourcing:

  • As part of the Cimento Sourcing group (www.cimentosourcing.com), Dhivehi Shoppers leverages the logistical expertise and network of Cimento Sourcing for wholesale deliveries. You can trust in our reliable delivery services to fulfill your wholesale orders efficiently and on time.

 

5. Dedicated Support:

  • Our dedicated wholesale team is here to assist you every step of the way. Whether you have questions about product availability, pricing, or delivery logistics, we're committed to providing prompt and personalized support to meet your needs.

 

Contact Us:

 

At Dhivehi Shoppers, we're dedicated to building lasting partnerships with businesses like yours. Trust us to be your reliable wholesale partner, delivering quality products and exceptional service every time. We look forward to serving your wholesale needs.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

 

Choose from convenient options like Credit/Debit Cards or PayPal for secure transactions at Dhivehi Shoppers.

 

Shop with ease and confidence.

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