Shipping & Returns

Shipping Policy

Thank you for choosing Dhivehi Shoppers for your online shopping needs. Please review our shipping policy below:

Processing Time:

Due to international shipping, please allow up to 2 weeks for order processing before shipment. We work diligently to ensure your order is processed promptly.

Delivery Time:

Once your order has been processed, delivery typically takes 1-2 weeks depending on the shipping company's transit times and your location within the Maldives.

Shipping Methods:

We utilize trusted shipping partners to deliver your orders safely and efficiently. The shipping method may vary based on the size and weight of your package, as well as your location.

Shipping Costs:

Shipping costs are determined by the weight of your order, the shipping method selected, and your delivery address. You will see the shipping fee displayed at checkout before completing your purchase.

Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email or WhatsApp, allowing you to monitor the status of your delivery.

For any inquiries regarding your order, shipping status, or other concerns, please don't hesitate to reach out to our customer care team via WhatsApp at +60 102 107 491 or our office line at +60 3 8051 5817. We're here to assist you throughout the shopping process.

Customer Responsibility for Shipping Address

At Dhivehi Shoppers, we value efficient delivery and want to ensure that your orders reach you in a timely manner. Therefore, it's essential for customers to provide accurate and complete shipping addresses during checkout. Here's why:

Smooth Delivery Process: Providing the correct shipping address ensures that the delivery company can easily locate your doorstep without delays or complications.
Preventing Delivery Errors: A proper shipping address minimizes the risk of delivery errors such as misplacement or delivery to the wrong location.
Avoiding Return Shipments: Incorrect addresses can lead to failed delivery attempts and subsequent return shipments, causing delays and additional costs for both the customer and Dhivehi Shoppers.

As a customer, it's your responsibility to double-check and verify the accuracy of your shipping address before finalizing your order. We recommend including any relevant details such as building names, apartment numbers, or landmarks to facilitate smooth delivery.

If you need to update or correct your shipping address after placing an order, please contact our customer care team as soon as possible to make the necessary adjustments. Remember, providing a proper shipping address is crucial for a seamless shopping and delivery experience with Dhivehi Shoppers.

Thank you for choosing Dhivehi Shoppers. We appreciate your patience and understanding as we strive to provide you with the best shopping experience possible.

Return & Exchange Policy

At Dhivehi Shoppers, we strive to ensure your complete satisfaction with every purchase. Please review our return and exchange policy below for a smooth shopping experience:

Processing Time:

Due to international shipping, please allow up to 2 weeks for order processing before shipment. Delivery typically takes 1-2 weeks depending on the shipping company's transit times and your location within the Maldives.

Return Eligibility:

We accept returns for eligible items within [insert number] days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Return Process:

Video Confirmation: Before returning a delivered product, customers must make a video while opening the delivered package on same day/time to ensure that any faults are not caused by the customer.
Contact Customer Care: Contact our customer care team via WhatsApp at +60 102 107 491 or email at customer-care@dhivehishoppers.com to initiate the return process. Please provide your order number and a brief explanation of the reason for return.
Return Shipping: Customers are responsible for the return shipping costs. Please ensure that the return product is sent with a reputable shipping company to avoid any delays or issues.
Video Evidence of Faults: In case of electronics or other faulty items, customers need to provide a video demonstrating the issue to facilitate a prompt return and exchange process.

Exchange Policy:

If you received a defective or damaged item, we will gladly exchange it for a new one. Please follow the return process outlined above and specify that you would like to exchange the item.

Shipping Costs:

Dhivehi Shoppers will not be responsible for return shipping costs. To avoid shipping costs, customers are encouraged to carefully select product sizes for wearable items. Electronic items exchange depend on above mentioned video policy.

For further assistance with returns, exchanges, or any other inquiries, please don't hesitate to contact our customer care team. We're here to assist you every step of the way.

Thank you for choosing Dhivehi Shoppers. We appreciate your cooperation and understanding as we strive to provide you with a seamless shopping experience.